Case Study: Bitstamp scales customer onboarding and clears signup backlog with Onfido

Bitstamp selects Onfido to scale customer onboarding

Bitstamp, a leading cryptocurrency exchange with more than 3 million registered users, faced an unprecedented surge in demand — trading volumes rose 1,384% from January to November and the platform saw 100,000 customer signups in one day — creating a large backlog of onboarding and KYC checks. To scale customer onboarding and clear that backlog, Bitstamp selected Onfido’s full‑stack identity verification platform.

Onfido deployed its machine‑learning identity verification solution (photo ID plus mobile capture) to automate KYC and reduce manual review, enabling Bitstamp to speed up verifications while maintaining compliance. The Onfido implementation cleared the signup backlog, allowed Bitstamp to handle peak volumes more smoothly, and leveraged Onfido’s wider experience servicing over 30 cryptocurrency companies and 1,500 customers globally.

Bitstamp

Nejc Kodrič

Chief Executive Officer