Case Study: BigPay achieves 80% onboarding automation and faster approvals with Onfido

BigPay - Customer Case Study

BigPay, a mobile-first fintech modernizing banking in Asia, needed a frictionless onboarding experience that balanced fraud prevention, compliance and a best-in-class UX. Before working with Onfido, BigPay relied on manual analyst-led ID and face reviews that caused long delays, limited verification to business hours and risked missing fraud at scale.

Onfido provided identity verification using Document and Video Liveness checks plus its SDK, integrated into BigPay’s registration flow to automate up to 80% of onboarding. The Onfido solution sped approvals from hours to minutes, let analysts focus on the 20% of complex cases, enabled compliant round‑the‑clock onboarding and improved conversion—measurable gains BigPay is now building on as it moves from automation to optimisation.

BigPay

Salim Dhanani

Co-Founder and Chief Operating Officer