Case Study: 2nd Address achieves 35% fraud reduction and 80% faster ID verification with Onfido

2nd Address - Customer Case Study

2nd Address, a San Francisco–based corporate housing platform with over 7,500 premium homes, faced scaling challenges in verifying hosts and guests: their in-house process required users to submit ID documents and selfies but could not keep up with rapid growth, global document variety, and growing fraud risk. To solve this, 2nd Address partnered with Onfido and implemented Onfido’s JS SDK for automated Document Verification and Selfie checks.

Onfido integrated into 2nd Address’s online and mobile booking flow, automating ID checks and providing implementation support, which let the team detect bad actors earlier and streamline operations. As a result, Onfido’s solution drove a 35% reduction in fraud and an 80% reduction in time spent on identity verification (cutting processing from up to 24 hours to just minutes), enabling trusted, scalable bookings without compromising UX.

2nd Address

Jose Arocha

Director of Product