Case Study: Univé achieves seamless, secure single sign-on for 140,000 customers with Thales OneWelcome

Univé the flexibility to adapt to changing customer needs

Univé, a Dutch mutual insurer with more than 1.5 million customers, needed to replace end-of-life IT and security systems and consolidate multiple web portals and apps into a single, customer-friendly platform. To meet the Board’s directive for a unified experience and to enable iterative, customer-driven app development, Univé engaged Thales OneWelcome to provide a modern identity and authentication solution.

Thales OneWelcome delivered a mobile-first Identity Platform and the Netherlands’ first compliant single sign-on for both life and non-life insurance, migrating roughly 140,000 accounts seamlessly by onboarding users with their existing credentials. The solution created one login across portals, enabled features like photographing medical bills, co-pay visibility and provider locators, and produced a strong baseline for ongoing development—reflected in the app’s 4.3/5 average rating.

Univé

Raymond Rumph

Senior Business Analyst