Case Study: TVM Insurance achieves seamless, secure digital claims handling with Thales OneWelcome Identity Platform

TVM Insurance innovates its claims handling processes with Thales OneWelcome Identity Platform

TVM, a leading transport insurance provider in the Netherlands, needed to modernise claims handling by replacing paper-based accident statement forms with a secure, user‑friendly digital application. To ensure drivers, fleet managers and other stakeholders could be authenticated easily and reliably, TVM selected the Thales OneWelcome Identity Platform to address the authentication and access management challenge.

Using Thales OneWelcome — including its Delegated User Management capability — TVM deployed a cloud-based IAM solution in three months that delivered a seamless user experience, high adoption and significantly improved data quality. Thales OneWelcome helped TVM achieve a 95% accuracy rate in collected data, reduced IT maintenance and manual processing hours, maintained EU data‑protection compliance, and unlocked scalable, data-driven capabilities for ongoing prevention and efficiency improvements.

TVM

Thomas van Noort

Head of Business Development