Case Study: Detailresult Groep achieves secure, cost-efficient employee self-service and seamless access with Thales OneWelcome

Supermarket cuts costs and provides secure employee services with iWelcome

Detailresult Groep, a Dutch supermarket organisation (brands include Dekamarkt and Dirk van den Broek) with 189 branches and ~19,000 employees, needed a cost‑effective, standards‑based cloud IAM solution to unify access to multiple employee and manager portals. They required single sign‑on and stepped‑up authentication (SMS token + password) — particularly for managers logging in from outside the corporate network — and integration with their AFAS HR system. To meet this, they selected Thales OneWelcome for identity and access management as a service.

Thales OneWelcome implemented a cloud IDaaS platform providing SSO, two‑factor authentication, and standards-based connectors to AFAS, deployed in about three months. The solution gives 19,000 users secure, seamless 24/7 access (including peak payroll times), enables employee/manager self‑service, reduces HR workload, speeds delivery of new IT services, and lowers total cost of ownership. Thales OneWelcome’s deployment delivered measurable operational efficiencies across 189 branches, increased user satisfaction, and strengthened security with step‑up authentication for managers.

Detailresult Groep

Joost van der Wal

Enterprise Architect Applications