Case Study: OHRA achieves a seamless unified customer journey and automated onboarding with Thales OneWelcome

OHRA - Customer Case Study

OHRA, one of the largest and most innovative insurers in the Netherlands serving more than 800,000 consumers across insurance and banking services, needed to unify fragmented customer journeys, eliminate a batch-oriented registration process that delayed service activation, and improve digital customer verification. To address these challenges, OHRA selected Thales OneWelcome and its CIAM (Customer Identity and Access Management) solution.

Thales OneWelcome implemented a CIAM platform with Single Sign-On, automated customer registration, and BankID (iDIN) integration, delivering a single customer journey across services and channels. As a result, OHRA customers can onboard and start using services immediately, verification has been significantly improved, and OHRA cited Thales OneWelcome’s product fit and European/local support as decisive factors.

OHRA