Case Study: Swiss insurer Helvetia achieves scalable, GDPR-compliant IAM for 5 million customers and 7,000 employees with Thales OneWelcome

Multi-country, multi-branding roll-out of iWelcome’s IAM solution for Swiss insurer

Helvetia, a Swiss insurance group operating in six countries with two brands, needed a secure, scalable way to give 7,000 employees and up to 5 million customers seamless access to its digital portals as part of a broad digital transformation. To meet strict European data and security requirements (GDPR), social login preferences and support for SSO, identity proofing and multi‑factor authentication, Helvetia selected Thales OneWelcome’s Identity & Access Management (IDaaS) solution.

Thales OneWelcome implemented a hybrid IAM deployment—integrating its IDaaS with Helvetia’s on‑premises IAM and two external SaaS platforms—in under four months with a dedicated project team. The solution delivered secure, scalable customer and employee access (initial rollout to 50,000 users with capacity to scale to 5 million across six countries), GDPR‑by‑design European data storage, and a streamlined customer journey, positioning Helvetia for continued digital growth and compliance.

Helvetia