Case Study: Motability achieves a frictionless customer journey for 650,000+ users with Thales OneWelcome

Motability - Customer Case Study

Motability is a UK charity that helps more than 650,000 people with disabilities lease a car, scooter or powered wheelchair, and needed a frictionless, secure digital experience to support its large user base. To achieve smooth authentication and access across its online services, Motability partnered with Thales OneWelcome to provide Digital Identity & Access Management.

Thales OneWelcome implemented an identity and access management solution that streamlined registration, sign‑in and access flows to deliver a smoother customer journey. As a result, Motability can securely serve 650,000+ consumers with reduced friction and a more reliable digital experience, meeting its goal of an affordable, worry‑free service.

Motability