Case Study: Mitchells & Butlers achieves streamlined onboarding and secure access for 44,000 staff with Thales OneWelcome

Mitchells & Butlers welcomes 40,000 employees in their 2,000 pubs and restaurants

Mitchells & Butlers, the UK’s leading restaurant and pub company operating 2,000 sites and serving around 140 million meals and 430 million drinks a year, needed a low‑maintenance identity and access solution to handle high staff turnover across 44,000 employees. To ensure fast, customer‑focused order handling via a single central ordering system, Mitchells & Butlers implemented Thales OneWelcome’s iWelcome for staff authentication and access.

Thales OneWelcome delivered iWelcome to centralise logins, bridge cloud and on‑premise systems at each pub, and provide advanced self‑service onboarding and offboarding. The solution now supports all 44,000 employees logging into the central ordering platform across 2,000 pubs, streamlining access management, reducing administrative overhead, and enabling consistent, quick service across the estate.

Mitchells & Butlers