Case Study: RIVM (Dutch National Institute for Public Health and the Environment) achieves a secure, accessible COVID-19 vaccination portal with Thales OneWelcome

Making the Dutch COVID-19 vaccination portal accessible with a secure government login

RIVM, the Dutch National Institute for Public Health and the Environment, was tasked with coordinating COVID-19 vaccinations and needed a secure, privacy-first customer portal where citizens and health professionals could access vaccination records. RIVM selected Thales OneWelcome to provide the government-grade login functionality, supplying DigiD access for citizens, UZI‑pas for healthcare providers and eHerkenning for organisations, all protected with Multi-Factor Authentication (TOTP, ID‑card/NFC or USB, and SMS).

Thales OneWelcome implemented a scalable, certified authentication solution in just weeks, integrating multiple eIDs to support six user groups across the nationwide programme; the portal now serves the Dutch population (17,000,000 citizens) and enables users to view vaccination details, track who accessed their data, and let health professionals order supplies. By delivering reliable, user-friendly, privacy-focused login services, Thales OneWelcome gave RIVM the security and speed needed to launch and expand the vaccination portal.

RIVM