Case Study: Damen Shipyards achieves secure, scalable CIAM in 3 months with Thales OneWelcome

Launching an agile identity management platform in just 3 months

Damen Shipyards, a global shipbuilder with some 12,000 employees and operations in 21 countries, was expanding its digital customer and service portals but had outgrown multiple, siloed Identity and Access Management systems. To centralise access for more than 10,000 users across operational managers, project/contract managers and maintenance crews—and to improve security, scalability and customer insight—Damen engaged Thales OneWelcome to provide a Customer Identity and Access Management (CIAM) solution.

Thales OneWelcome implemented an agile B2B CIAM platform, integrating it with Damen’s portals, ships and backend systems and delivering a fine‑grained delegation model. The platform was live in just three months, consolidated disparate IAMs, enabled frictionless yet secure access for diverse user groups, and gave Damen scalable customer data for commercial, engineering and service teams—serving the company’s 10,000+ portal users while reducing complexity and improving security.

Damen Shipyards