Case Study: Eneco achieves scalable, frictionless smart‑home onboarding and multi‑country digitalisation with Thales OneWelcome CIAM solution

Eneco spearheads digitalisation with state-of-the-art CIAM solution from Thales

Eneco, a leading European smart-home energy provider, faced a slow, manual onboarding process for its Toon device and fragmented identity data across multiple systems. To digitalise customer registration, ensure European data residency, and support multi-brand/multi-country identity models with standard protocols and API-ready, device-to-cloud connectivity, Eneco engaged Thales OneWelcome’s cloud-based CIAM (Identity Platform).

Thales OneWelcome implemented a unified, cloud CIAM platform that moved Eneco from installer-led setup to consumer self-service, connected Toon devices to customer identities, and consolidated identity data for energy partners across 3+ countries and 3+ brands. The solution enabled a 100% cloud strategy, scaled to 350,000 consumers & things, streamlined registrations, improved customer experience, and supported Eneco’s expansion ambitions while keeping all customer data in Europe.

Eneco