Case Study: Dudley Metropolitan Borough Council cuts costs and support demand by up to 30% with Thales OneWelcome SafeNet Trusted Access

Dudley Metropolitan Borough Council Cuts Costs by Switching to SafeNet Trusted Access

Dudley Metropolitan Borough Council, the governing body for more than 300,000 residents in the West Midlands, needed to expand secure remote working while cutting costs amid severe UK local-government budget pressures. Their existing RSA token solution was costly and demanded heavy technical support, so the council engaged Thales OneWelcome to deploy SafeNet Trusted Access for stronger, more manageable remote authentication.

Thales OneWelcome replaced Dudley’s 1,150 RSA tokens with SafeNet Trusted Access (perpetual licensing), completing the migration in a year and moving administration to a web-based console. The change lowered total cost of ownership and reduced demand on support staff—Dudley reports a 25–30% saving in support costs plus about 10% savings on key fob purchases—while enabling increased mobile working and potential office-space rationalization.

Dudley Metropolitan Borough Council

Adrian Turner

Network Unit Manager