Case Study: Malakoff Humanis achieves scalable, GDPR-compliant, user-friendly login for millions with Thales OneWelcome

A scalable, user-friendly login experience for one of France’s largest insurers

Malakoff Humanis, one of France’s largest insurers serving 10,000,000+ policyholders, 13,000,000+ pension contributors and 650,000 business customers, needed a scalable, secure and regulation‑compliant central login for B2C and B2B portals. Facing strict CNIL/GDPR requirements, accessibility laws and high volumes of support queries, Malakoff Humanis selected Thales OneWelcome and its cloud CIAM (Thales OneWelcome Identity Platform) to deliver their first cloud application with Paris data residency.

Thales OneWelcome implemented a cloud CIAM with integrated consent management, France Connect login, accessibility support, self‑service password reset and MFA, with plans for adaptive and password‑free options. As a result, Thales OneWelcome helped Malakoff Humanis scale to millions of users, lower TCO, reduce customer care inquiries, and improve customer satisfaction and NPS while ensuring full legal and data‑protection compliance.

Malakoff Humanis