Case Study: Web.com achieves GDPR readiness and streamlined DSAR management with OneTrust

Web.com Makes GDPR Click with OneTrust Suite of Privacy and Marketing Solutions

Web.com, a global internet services company serving 3.5 million customers, needed to meet GDPR and ePrivacy requirements across a complex, acquisition-built environment while handling dozens of data subject requests per month and a looming May 25 enforcement deadline. After evaluating vendors, Web.com selected OneTrust to address cookie consent, consent and preference management, data mapping, PIA/DPIA automation and DSAR handling.

OneTrust deployed its suite — including Cookie Consent and Website Scanning, Consent & Preference Management, Data Mapping Automation, PIA/DPIA Automation and the DSAR portal — allowing Web.com to go live before the GDPR deadline, operationalize dozens of monthly DSARs with separate affiliate and customer portals, integrate PIAs with JIRA, generate Article 30 reports, and provide full audit trails that closed two DPA escalations. OneTrust’s rapid implementation delivered measurable compliance evidence and significant process automation for Web.com.

Web.com

Peter Heming

Chief Compliance Officer