Case Study: British Council achieves a centralized, GDPR-compliant global privacy program with OneTrust

The British Council Builds a Globally Connected Privacy Program

The British Council, the UK's leading international organization for cultural relations with 12,000 employees operating in over 120 countries, needed to centralize and scale a global privacy program to meet GDPR and protect vulnerable groups. To achieve this, they chose OneTrust and deployed Assessment Automation, Data Mapping, Cookie Consent and DataGuidance to handle Article 30 reporting, consent management and localized privacy requirements across diverse jurisdictions.

OneTrust automated time‑consuming PIAs, enabled comprehensive data mapping and Article 30 reports, and scanned the British Council’s 250 websites for cookies, reducing manual administration and resource spend. The solution embedded Privacy by Design—linking PIAs to inventory records, surfacing risks via conditional logic, improving accountability—and delivered clearer records of processing, better user interactions with a new cookie banner and measurable ROI for the British Council.

British Council

Tumi Atolagbe

Information Governance and Risk Advisor