Case Study: Provident Financial Group achieves automated privacy operations and GDPR compliance with OneTrust

Provident Financial Group Banks on OneTrust for Privacy Operations

Provident Financial Group, a FTSE 250 UK personal credit provider with 5,700 employees serving 2.4 million customers, faced GDPR- and FCA-driven challenges around disparate privacy processes, records of processing, vendor contracts and data subject access requests. To centralize and automate privacy operations across its businesses (Vanquis Bank, Provident Home Credit, Satsuma Loans and Moneybarn), Provident selected OneTrust—deploying Data Mapping Automation, PIA & DPIA Automation, Data Subject Rights Management and Vendorpedia.

OneTrust was implemented as a single source of truth, automating PIAs, breach notifications, third‑party due diligence, transfers outside the EEA, retention schedule management, legitimate interest assessments, records of processing and data subject rights workflows. The OneTrust platform delivered better visibility and auditable reporting (including weekly and monthly reports), faster vendor assessments via Vendorpedia, dedicated operational support through an internal OneTrust SME, and helped Provident make privacy a competitive advantage while maintaining ongoing GDPR compliance.

Provident Financial Group

Mike Dronfield

Chief Information Security Officer