Case Study: Pipefy (customer) achieves LGPD & security maturity with OneTrust (solution provider)

Pipefy Reaches High Maturity Level for LGPD and Security Frameworks with OneTrust

Pipefy, a Brazil-based workflow management software used by thousands of customers worldwide, faced the challenge of scaling privacy, security and governance as its teams and regulatory obligations grew—needing to comply with LGPD, GDPR, SOC 2 and ISO frameworks while better managing vendors and internal processes. To rapidly automate and centralize these capabilities, Pipefy selected OneTrust and implemented OneTrust’s Privacy and GRC solutions, including Data Mapping, Assessment Automation, Privacy Rights (DSAR), Consent Management, Vendor Risk Management, Audit and Policy Management, Maturity & Benchmarking, Incident Management and Awareness Training.

OneTrust deployed a unified suite that automated data mapping, DSAR fulfillment, consent across channels, vendor risk assessments, audits and policy distribution, turning previously manual workflows into centralized, auditable processes. As a result, Pipefy achieved a high level of maturity for LGPD compliance, shortened and standardized compliance workflows, improved vendor and incident oversight, and reported excellent return on investment from automation with OneTrust.

Pipefy

Cainã Gomez

Head of Governance, Risk and Compliance