Case Study: PA Consulting’s global telecommunications customer boosts privacy operations with OneTrust

PA Consulting cuts open privacy risk items by 70% with OneTrust

The customer, a global telecommunications company, faced challenges in operational effectiveness with its privacy program after a large-scale deployment of OneTrust's Privacy Automation solution. While regulatory compliance was strong, the program had become cumbersome, with an overloaded risk register and complex assessment processes that created friction for business users.

OneTrust, supported by PA Consulting, implemented a streamlined solution that rationalized the risk register and redesigned assessment frameworks. This resulted in a more than 70% reduction in open risk items and a more than 50% reduction in assessment question volume. The outcome was faster decision-making, improved data quality, and increased business engagement, turning privacy into a practical enabler for the organization.

PA Consulting