Case Study: Cleverbridge achieves GDPR compliance and customer trust with OneTrust

Cleverbridge Manages GDPR Compliance and Builds Customer Trust with OneTrust

cleverbridge, a global ecommerce and subscription-billing provider, faced the dual challenge of demonstrating GDPR/ePrivacy compliance and maintaining customer trust while synchronizing personal data from CRM, ERP, web analytics and other sources in diverse formats. To centralize these data flows and support its privacy strategy, cleverbridge selected OneTrust and deployed solutions including Cookie Consent and Website Scanning, Data Mapping Automation, and PIA & DPIA Automation.

OneTrust centralized cleverbridge’s data and automated assessments—particularly through Assessment Automation—providing a single platform to manage third‑party due diligence, track assessment status, and eliminate time-consuming back-and-forth with vendors. The implementation improved cross-team communication, simplified vendor incorporation, embedded privacy into the business model, and strengthened customer trust, turning privacy into a competitive differentiator for cleverbridge.

Cleverbridge

Patrick Marshall

Compliance Manager