Case Study: Protiviti enhances global software and IT solutions provider consent management with OneTrust

Protiviti and OneTrust enhances global software and IT solutions provider’s consent management

Protiviti worked with a global software and IT solutions provider that needed to strengthen consent management in a rapidly changing regulatory environment. The company wanted a more transparent, user-friendly way to manage privacy preferences and support compliance with laws such as GDPR and CCPA, while aligning teams across IT, marketing, sales, and legal.

Using OneTrust Consent & Preferences, Protiviti helped define requirements, design a preference center, and integrate OneTrust into existing systems through middleware. The solution automated consent updates, enabled real-time tracking of user consents across platforms, and reduced manual oversight, helping the client improve regulatory compliance, lower legal risk, strengthen customer trust, and improve operational efficiency.

Protiviti