Case Study: Saddleback scales e-commerce product data management with OneTimePIM

Saddleback - Customer Case Study

Saddleback, a UK-based specialist retailer of elite performance cycling products, faced significant challenges managing its complex product data across multiple Shopify stores. Their high volume of specification-heavy SKUs led to information being scattered across systems with no single source of truth, resulting in overwhelming manual updates for their team. To overcome this, they partnered with OneTimePIM for a product information management (PIM) solution.

OneTimePIM implemented a tailored system for Saddleback, creating a custom attribute structure for cycling products and integrating it directly with their Shopify stores and ERP. This provided a single source of truth and automated data flow to their sales channels. The results were transformative: product updates that once took hours now take minutes, and the team can efficiently manage multilingual and multi-currency content for thousands of SKUs from one central platform, providing a scalable infrastructure for future growth.

Saddleback

Anne-Laure Vercollier

eCommerce Data Product Administrator