Case Study: Majorel achieves autonomous global finance transformation with OneStream Software

Satisfying Complex Requirements with Strategic Alignment Between Finance and Operations

Majorel, a global customer experience and business process outsourcing company operating in more than 45 countries, faced major finance complexity during a carve-out, merger, and later IPO journey. Its legacy SAP BFC system and heavy reliance on Excel could no longer support the company’s broad reporting, forecasting, treasury, and tax requirements, so Majorel turned to OneStream Software to help transform Finance and better align it with the business and operations.

OneStream Software implemented a unified platform that replaced SAP BFC and manual Excel processes, giving Finance more autonomy and enabling consistent, global profitability analysis and faster reporting. The results included timely, granular visibility into client performance across regions, quicker report development for Treasury, and stronger business partnering through deeper analytics and actionable insights.

Majorel

Lotfi Kabbaj

VP Finance Transformation