Case Study: the State of New Mexico improves accessibility and UX for social service applications with OneSpring

USDA improves accessibility 100% and boosts task efficiency 35% with OneSpring

The State of New Mexico needed to audit its online application portals for SNAP, TANF, and Medicaid to ensure they met modern usability and strict Section 508 federal accessibility standards. The state faced challenges with compliance, readability for diverse populations, and hidden digital barriers that prevented successful application submissions. They engaged OneSpring to conduct a comprehensive compliance review of these systems.

OneSpring implemented a methodical, user-centered solution that included an expert accessibility audit, user research with real program participants, and a heuristic evaluation. This approach identified critical friction points and provided actionable recommendations. As a result of OneSpring's work, the state achieved 100% improved accessibility and a 35% improvement in task efficiency for its online application systems.

USDA