Case Study: Stride improves tutoring UX and scheduling with OneSpring

Stride boosts scheduling success by 72% with OneSpring

The customer, Stride, faced significant challenges with its K12 Tutoring platform after pivoting from a B2C to a B2B model. The platform suffered from inconsistent user experience, poor documentation, and confusing workflows that failed to meet the needs of its new institutional clients. Stride partnered with OneSpring to undertake a comprehensive UX overhaul and rebranding initiative.

OneSpring led a research-driven redesign, conducting stakeholder interviews and developing personas to guide the process. The solution included a full rebrand, a new eCommerce platform, and a modern design system implemented with Figma prototyping. This transformation delivered a 72% improvement in scheduling task success rates, 43% faster completion times for administrative workflows, and 95% user satisfaction with the visual design.

Stride