Case Study: MyLeasePlan improves fleet app usability with OneSpring

MyLeasePlan cuts navigation errors by 40% with OneSpring

The customer MyLeasePlan faced significant usability challenges within its fleet management mobile app. Users struggled with inefficient navigation to find fuel card PINs, were required to manually enter mileage, and found the process for uploading insurance documents confusing. Partnering with vendor OneSpring, MyLeasePlan utilized moderated usability testing to identify these pain points and drive targeted design improvements.

OneSpring implemented a solution that optimized the app's navigation and introduced automated mileage calculation to reduce manual entry. The insurance document upload process was also simplified. These enhancements led to a measurable positive impact: navigation errors were reduced by 40%, task completion increased by 30%, and user satisfaction scores improved by 50%. The research-driven refinements from OneSpring successfully made fleet management more efficient for MyLeasePlan's users.

MyLeasePlan