Case Study: LivePerson Accelerates AI-Powered Automotive Sales Engagement with OneSpring

LivePerson boosts chatbot efficiency by 35% with OneSpring

LivePerson, a leader in conversational AI, faced the challenge of helping traditional automotive dealerships compete with online-only platforms by translating the complex, in-person car buying experience into a seamless digital sales process facilitated through AI-powered chat. To address this, they partnered with OneSpring.

OneSpring conducted rapid Joint Application Modeling (JAM) sessions to define the scope and developed an interactive touch prototype for a specialized agent widget under a tight timeline. The resulting AI-driven platform integrated key features like financing calculators directly into the chat interface. This solution led to a 40% acceleration in onboarding, a 35% increase in chatbot efficiency, and a 50% improvement in task completion rates for dealerships.

LivePerson