Case Study: Equifax improves platform usability with OneSpring

Equifax improves platform satisfaction by 40% with OneSpring

Equifax sought to redesign its proprietary consumer report platform, which was hindered by a complex interface requiring too many clicks and burying key customization options. This led to user frustration and a reliance on inefficient workarounds. Partnering with vendor OneSpring, Equifax aimed to better align the application with modern user needs and workflows.

OneSpring implemented a user-centric redesign focused on streamlining the interface and improving discoverability. The solution reduced steps to retrieve reports, made features more visible, and added new training resources. This resulted in a 40% improvement in user satisfaction, a 30% reduction in report retrieval time, a 50% increase in advanced feature adoption, and a 25% drop in navigation-related help desk tickets.

Equifax