Case Study: EagleView improves aerial inspection efficiency and accuracy with OneSpring

EagleView reduces adjuster image requests by 30% with OneSpring

EagleView, a leader in aerial imagery and data analytics, faced challenges with its contracted pilots who were confident in drone operation but struggled with ground inspections. Their app had usability issues including poor annotation tools, screen rotation problems, and connection interruptions, which hampered efficiency and data accuracy for insurance assessments. They partnered with vendor OneSpring to address these concerns.

OneSpring implemented a research-driven solution that included earlier in-person training, enhanced image tagging and annotation features, a smoother screen rotation experience, and improvements for connection stability and battery management. These changes resulted in 80% of pilots feeling more confident, a 30% drop in requests for additional images, a 40% reduction in usability concerns, and a 25% decrease in drone relaunch incidents.

EagleView