Case Study: ABPN improves portal usability and engagement with OneSpring UX audit

ABPN improves portal usability by 40% with OneSpring

The American Board of Psychiatry and Neurology (ABPN) needed to audit its practitioner portal to identify friction points causing frustration for busy medical specialists managing their certifications. They engaged OneSpring to conduct a comprehensive user experience (UX) expert review of the web dashboard and its supporting workflows.

OneSpring performed a rigorous UX review using cognitive walkthroughs and heuristic evaluations, which uncovered 21 specific findings categorized by severity. The vendor provided actionable recommendations and a redesigned dashboard concept. This resulted in a 40% improvement in user satisfaction, a 25% increase in usability, and a 35% increase in success rates for ABPN's medical professional users.

American Board of Psychiatry and Neurology (ABPN)