Case Study: Wells Fargo achieves paperless, mobile eMortgage with OneSpan Sign

Wells Fargo - Customer Case Study

Wells Fargo, the nation’s largest home mortgage lender by volume, faced the industry-wide challenge of digitizing the mortgage process—moving disclosures, signatures and customer interactions from paper to web and mobile while staying compliant and preserving customer experience. The bank participated in OneSpan’s e-signature discussions (including topics around OneSpan Sign) to explore eMortgage best practices, compliance and ways to deliver disclosures and signing capabilities digitally.

OneSpan’s cloud e-signature solution (OneSpan Sign) demonstrated rapid, low‑cost deployment for lenders: Signature Mortgage went live in 48 hours, achieved 99% customer e-sign adoption, doubled revenue and cut courier costs by 85% after adopting OneSpan Sign. Meanwhile, Wells Fargo implemented eDelivery of disclosures, mobile delivery and yourLoanTracker e-signing options—steps aligned with OneSpan’s e-mortgage guidance—to speed processing, increase customer choice and make the mortgage experience more transparent and convenient.

Wells Fargo