Case Study: Raiffeisen Bank achieves PSD2 compliance and frictionless mobile authentication with OneSpan

Transforming Customer Experience Through Security

Raiffeisen Bank (through its Raiffeisen Italy group overseeing 40 member banks) needed to comply with PSD2 Strong Customer Authentication—specifically Dynamic Linking and Replication Protection—while replacing a cumbersome token-based system and improving the mobile customer experience. The bank selected OneSpan and its Mobile Security Suite (including Cronto visual cryptograms and app-shielding/runtime protection) to enable smartphone-based authentication with PIN and biometric options like Face ID/Touch ID.

OneSpan implemented transaction signing via Cronto and integrated mobile app shielding from the OneSpan Mobile Security Suite, enabling secure, hardware-free authentication on customers’ phones. The deployment delivered PSD2 compliance well ahead of the September 2019 deadline, high activation and adoption rates, positive customer feedback and a revitalized perception of Raiffeisen Bank as an innovative provider, and made the bank one of the first in Italy to use app shielding for replication protection.

Raiffeisen Bank

Alexander Kiesswetter

Information System CIO