Case Study: Leading US Bank achieves 90% e-signature adoption and paperless account openings with OneSpan Sign

Top 5 Us Bank Extends E-Signatures to Deposit Account Openings

Leading US Bank faced a costly, time-consuming paper process for signature cards across its branch network — managing, storing and retrieving cards for millions of account openings each year (about 8 million) and serving customers in 3,084 branches. To eliminate paper and improve branch efficiency and customer experience, the bank partnered with OneSpan to extend its enterprise e-signature capability to deposit account openings.

OneSpan integrated the bank’s account-opening platform with OneSpan Sign (Enterprise Plan) to capture e-signatures on branch tablets and automatically index and archive signed forms. The deployment took just days, drove 90% customer adoption, eliminated physical storage and heavier card stock needs, and freed tellers to focus on revenue-generating interactions; the bank also reported roughly an 80% reduction in development time by leveraging OneSpan.