Case Study: Top 20 regional bank halves agreement turnaround time and boosts customer satisfaction with OneSpan Sign

Top 20 Financial Institution Expands E-signatures Enterprise-wide

The Financial Institution, a top-20 regional bank with more than 1,000 branches, launched a Digital Enterprise initiative to digitize workflows, reduce paper and postage costs, and deliver a consistently excellent customer experience across consumer, B2B and internal use cases. After an RFP and legal review the bank selected OneSpan and its OneSpan Sign e-signature solution to establish an enterprise-wide standard for simple and complex signing workflows.

OneSpan implemented OneSpan Sign using the web app (public cloud for rapid rollout, with private cloud and on-premise options available) and provided strong document locking and comprehensive, replayable audit trails to protect signatures and streamline processes. The results: Treasury cut agreement closings from an average of four days to two or fewer, eliminated frequent email complaints, and now supports ~60 forms with 200 employees handling 600–700 agreements per month; the bank is scaling OneSpan Sign across additional lines of business, improving customer satisfaction and accelerating time to revenue.