Case Study: Leading Automotive Financier Company reduces processing times by up to 70% with OneSpan

This leading automotive financier saw massive productivity gains by cutting processing times by up to 70%

Leading Automotive Financier Company, the Australian finance arm of a major car brand, faced lengthy in-person loan signings, frequent documentation errors, and end-of-month processing bottlenecks as customers were dispersed across large distances. To modernize the customer experience and reduce rework, they engaged OneSpan, deploying OneSpan Sign integrated with the Pega platform for electronic signatures and automated workflows.

OneSpan implemented a white‑labeled OneSpan Sign solution tied to Pega to enable pre-delivery e-signing, multi‑factor authentication, enforce business rules and capture robust audit trails. The OneSpan-powered rollout cut processing times by up to 70% (from ~15+ hours to just a few hours), achieved electronic signing for 70% of privacy forms and over half of loan contracts, reduced error reworks, improved compliance, and made dealership processing far more efficient.