Case Study: SunTrust Bank cuts agreement closing time by over 50% and boosts customer satisfaction with OneSpan Sign

Suntrust on Fast Track To Enterprise-wide E-signatures, Starting With Treasury Management

SunTrust Bank, a regional bank with 1,497 branches, set out to digitize customer workflows and standardize e‑signatures enterprise-wide to improve client experience, reduce paper and delays, and cut agreement turnaround. Treasury and Payment Solutions faced a particularly inefficient email-based approval process that averaged four days and generated frequent client and sales-team complaints; after an RFP and legal reviews SunTrust selected OneSpan (OneSpan Sign) as its e‑signature vendor.

SunTrust deployed OneSpan Sign SaaS to go live quickly, relying on its strong security, document‑locking and replayable audit trails, with the option to move to private cloud or on‑premises later. OneSpan helped cut average closing time from four days to two or less, eliminated routine complaint emails, enabled ~60 forms and 200 employees to process 600–700 agreements monthly, and delivered measurable improvements in customer satisfaction and scalability for enterprise rollout.

SunTrust Bank

Marc Fabre

Head of Support Services and Group Vice President, Treasury Operations