Case Study: Leading Regional Bank achieves reduced fraud and a frictionless customer experience with OneSpan Risk Analytics

Regional Bank Deploys Risk Analytics to Drive Down Fraud

Leading Regional Bank needed a centralized, cross-channel fraud management platform to analyze transactions and customer behavior but lacked the internal resources and expertise to build one. The bank selected OneSpan and its OneSpan Risk Analytics solution to deliver a proven, pre-configured fraud detection platform that could operate invisibly to customers and meet local regulatory requirements.

OneSpan implemented OneSpan Risk Analytics with adaptive machine learning, customized rules, and multi-channel coverage (mobile, online, payments, call center/IVR and ATM), automating real-time policy actions from additional authentication to transaction declines. The deployment delivered a quick, seamless launch, met compliance, reduced fraud while improving customer satisfaction, and enabled the bank to diversify offerings and pursue new growth opportunities.