Case Study: People’s United Bank achieves rapid digital banking transformation and processes $2B in PPP loans in 3 weeks with OneSpan Sign

People’s United Bank - Customer Case Study

People’s United Bank, a northeastern community bank with $63 billion in assets and over 400 retail locations, faced an urgent shift to remote banking and the need to digitize paper‑based processes to preserve customer experience, operational continuity, and fraud controls. To meet that challenge they partnered with OneSpan and deployed OneSpan Sign as an enterprise e‑signature service to eliminate manual printing/scanning, streamline document workflows, and support secure digital onboarding.

OneSpan’s out‑of‑the‑box OneSpan Sign allowed rapid, low‑IT onboarding of business groups and automated e‑signature workflows, enabling the bank to respond to COVID‑era demands (including PPP lending) almost immediately. The solution drove a reported 60% productivity increase for document exchanges and supported more than 10,000 e‑signed PPP transactions — over $2 billion in loans processed in a three‑week period — while reducing costs, improving efficiencies, and strengthening identity verification and governance.

People’s United Bank

Ruchi Gupta

Director of Digital Products