Case Study: OneMain Financial achieves nationwide digital loan closings and 99.1% e‑sign adoption with OneSpan Sign

Onemain Launches E-signatures Online Then Scales to 1,700 Branches

OneMain Financial, a subprime direct‑to‑consumer lender based in Evansville, Indiana, needed to stem market share loss after post‑2008 branch consolidations by giving customers the ability to apply for and close loans electronically online and in‑branch. To meet regulatory, branding and on‑premises data requirements, OneMain selected OneSpan and its OneSpan Sign™ Enterprise on‑premises e‑signature solution.

OneSpan deployed OneSpan Sign Enterprise fully integrated with OneMain’s online portal, LOS, call center workflows and branch kiosks, enabling online signings and “closing booth” branch transactions. The rollout scaled to 44 states and more than 1,700 branches, achieved 99.1% customer adoption (90% branch e‑sign use by Feb 2015), captured up to 35 signatures per loan, eliminated a ~1,000‑foot monthly paper stack, saved $500,000/year in toner, reduced 20–30 minutes of manual handling per loan, and accelerated funding—sometimes to as fast as an hour.

OneMain Financial

David Smith

Vice President, Application Systems