Case Study: Leading Mid-Sized Bank achieves a modern customer experience with OneSpan Mobile Authenticator

Mid-sized Bank Switches from Hard Tokens to Software Authentication

Leading Mid-Sized Bank faced mounting customer expectations after relying on hard tokens for authentication for more than a decade. To modernize its digital offerings and avoid appearing behind the times, the bank turned to OneSpan and adopted the OneSpan Mobile Authenticator application to offer a more contemporary, mobile-friendly customer experience.

OneSpan implemented a phased rollout of the OneSpan Mobile Authenticator, issuing it to all new customers while making the switch optional for existing clients and planning to retire hard tokens over time. The deployment delivered stronger adoption among new users, improved the bank’s customer experience, and positioned the bank to reduce the cost and operational burden of distributing physical tokens.