Case Study: Loan Market achieves paperless mortgage lending with OneSpan Sign

Loan Market achieves paperless mortgage lending with OneSpan

Loan Market, a major Australian mortgage broker aggregator, faced the challenge of digitizing its manual, paper-based processes to better serve its network of brokers and their clients. To transform from an aggregator model into a full online partner, they needed an integrated, custom-built platform to replace their limited third-party systems and ultimately achieve a completely paperless lending journey. This led them to partner with vendor OneSpan and implement its eSign solution, powered by OneSpan Sign.

The solution was the development of their own in-house platform, MyCRM, which integrated OneSpan Sign for electronic signatures. This allowed brokers to offer clients a fully digital and paperless experience, from an Online Fact Find tool to electronically signing documents. The results were significant time savings for brokers, stronger client relationships, and a streamlined process. A specific broker achieved his first $10 million month using these tools, and over 20,000 digital fact finds were created in a year, with 85% of their network adopting the new tool.

Loan Market