Case Study: Leading Direct-to-Consumer (DTC) Auto Insurance Company achieves 23% higher application completion and major cost savings with OneSpan Sign

Leading Direct-to-Consumer (DTC) Auto Insurance Company - Customer Case Study

Leading Direct-to-Consumer (DTC) Auto Insurance Company struggled with a 64% completion rate, slow customer response and rising fees from DocuSign when renewing its contract. To increase application and claims completion rates and avoid extra support charges, the carrier selected OneSpan and its OneSpan Sign e‑signature solution as a fully white‑label alternative.

OneSpan integrated OneSpan Sign with Guidewire PolicyCenter and ClaimCenter, SmartCOMM, Hyland OnBase and the carrier’s in‑house policy administration, enabling fast setup (service set up in under a day, integrations completed in weeks) and a fully branded signing experience. As a result, the carrier saw a 22.7% increase in completions in the first 30 days, moved multiple lines of business to OneSpan Sign within a single engagement, achieved go‑live in 30 days, and realized significant cost savings (OneSpan Sign was reported at less than half the price of DocuSign with premium support included).