Case Study: Direct Energy reduces lost sales from 50% to 1% and saves $1.2M/year with OneSpan Sign

Largest Energy Retailer in NA Selects Onespan for Mobile Sales

Direct Energy, the largest energy retailer in North America with more than six million customers and roughly 240,000 new customer sign-ups annually, faced a major field-sales challenge: door-to-door reps using paper contracts lost about 50% of sales and cost the company $1.2M a year. To digitize and secure mobile sales in 13 states plus DC, Direct Energy selected OneSpan and implemented the OneSpan Sign Enterprise Plan to capture hand-scripted signatures in its iOS sales app.

OneSpan integrated OneSpan Sign directly into Direct Energy’s mobile app and Salesforce with white-labeling, completing implementation in 48 days and rolling the solution out to 350 reps in one week. The OneSpan deployment cut lost sales from 50% to 1%, eliminated the $1.2M paper cost, enabled a problem-free bilingual rollout, and delivered faster-than-expected time-to-value with strong ongoing support.

Direct Energy

Ken Long

Head of Technology For Consumer Sales