Case Study: Gunster eliminates global paper shipping and boosts client service with OneSpan eSignLive

Integrating Cloud E-Signatures Eliminates Need to Ship Large Packets of Paper Around the World

Gunster, one of Florida’s oldest commercial law firms with 165+ attorneys across 8 offices, faced a growing need to improve customer service while reducing the time and cost of shipping large volumes of paper to clients worldwide. To address this, Gunster integrated OneSpan’s Silanis eSignLive™ cloud e-signatures, giving clients the ability to sign important documents anytime and from any location.

OneSpan implemented eSignLive via Gunster’s extranet and e-SignRoom, enabling secure, web-based signing that eliminated the need to ship large packets of paper, reduced wait-times for signatures across time zones, and cut expensive physical storage needs by moving archives online. The result was faster, more efficient client workflows—examples include a client using the system to sign company minutes—and measurable impacts such as eliminated shipping of paper and quicker document retrieval, boosting Gunster’s customer service and competitive edge.

Gunster

Robert Arzonetti

Attorney