Case Study: CNR First Insurance Services achieves 90% e-signature adoption and compliant, faster closings with OneSpan Sign

Insurance Agency Captures Customers E-Signatures in the Cloud

CNR First Insurance Services, a full-service independent agency in Maryland, struggled with slow, error-prone signature collection—customers often faxed back incomplete multi-page applications and missing data, creating compliance risk and delays. To adopt the e-signature technology used by one of their major carriers, the agency turned to OneSpan and its OneSpan Sign cloud service.

OneSpan implemented its OneSpan Sign pay-as-you-go cloud e-signature solution so agents can upload documents, place signature fields, and send secure, authenticated signing links; CNR First’s 15 agents have used it since 2011 and now e-sign 90% of new business applications. The result is tamper-proof, fully compliant e-records that are easier to archive and manage, faster turnaround with fewer errors, and more time for agents to sell—improving responsiveness and customer convenience.

CNR First Insurance Services

Stacey Nicholson

President