Case Study: Santander Consumer USA achieves faster, more secure digital auto loans with OneSpan Secure Agreement Automation

How Santander and Others are Transforming Auto Loans

Santander Consumer USA faced the need to digitize in‑dealership auto finance applications as part of a broader digital transformation accelerated by the COVID‑19 era. Manual workflows—estimated at roughly two hours per agreement for data entry, printing, ID/KYC checks, explanation and signing—were slowing sales, increasing costs and exposing lenders to compliance and fraud risk. To address this, Santander Consumer USA selected OneSpan and its Secure Agreement Automation platform to bring e‑signatures and digital identity verification into the dealer experience.

OneSpan implemented a fully white‑label, browser‑based “i‑click” workflow that combines e‑signatures with digital ID verification and a tamper‑sealed audit trail, enabling faster, more secure online finance applications and increasing dealer throughput. The OneSpan solution reduced reliance on paper and manual checks, improved compliance and customer convenience, and supports same‑day funding; digital transformations like this replace multi‑hour manual processes and, in comparable rollouts, have cut loan finalization times from about one week to two days.

Santander Consumer USA