Case Study: Munich Re achieves fully digital customer onboarding in under 10 minutes with OneSpan Sign

How Munich Re Drives Greater Customer Engagement in Digital Channels

Munich Re, through its New Ventures North America arm and Parachute Digital Solutions, faced the challenge of fully digitizing customer onboarding and sales in insurance—accelerated by COVID-19 and the need to replace time‑consuming, face‑to‑face processes. To modernize workflows and build trust in online experiences, they partnered with OneSpan (using OneSpan Sign) alongside Pega to enable secure, end‑to‑end digital onboarding.

OneSpan Sign was integrated with Pega to provide secure e‑signatures and a seamless online flow, cutting what once could take up to 30 days down to minutes and enabling 100% online e‑sign completion in under 10 minutes. As a result, Parachute Digital is averaging about a 15% penetration in Voluntary Benefits (vs. a typical 2% industry rate), customers gain immediate access to member accounts, and self‑service adoption has greatly reduced support calls—demonstrating measurable increases in engagement and speed driven by OneSpan.

Munich Re

Richard Letarte

President & Chief Executive Officer