Case Study: MotoNovo Finance achieves faster dealer payouts, improved compliance and market growth with OneSpan's Agreement Automation

How MotoNovo Finance Improved Compliance and the Customer Journey While Also Growing Market Share

MotoNovo Finance, a UK motor-focused consumer finance company writing over £150m in new business per month and the country’s second-largest used car finance provider, was held back by slow, manual paper-based agreement processes that frustrated customers and dealers, limited scalability and increased fraud risk. In 2012 MotoNovo engaged OneSpan to fully digitise its end-to-end finance agreement process using OneSpan’s Agreement Automation solution (including the Dealflo signing process).

OneSpan implemented a fully digital customer journey—application, real-time ID/KYC checks, document presentation and signing—available at home or in-dealership (assisted or unassisted). The solution automated around 40% of new business, delivered instant dealer payouts, created compliant digital audit trails, reduced fraud risk and improved consistency and customer experience, helping MotoNovo accelerate growth.

MotoNovo Finance

Dave Briggs

Chief Operating Officer