Case Study: Investec achieves faster, compliant digital asset finance with OneSpan Agreement Automation

How Investec Digitized Agreement Processes to Improve CX, Compliance, and Auditability

Investec, an international specialist banking and asset management group that moved into retail automotive finance, needed to modernize and de-risk its customer agreement process: making signing fast and customer-friendly like leading e‑commerce sites while ensuring robust KYC, compliance, and auditability. To meet these goals it selected OneSpan and its agreement automation solution.

OneSpan implemented a secure, automated signing workflow combining digital identity verification, e‑signature and full audit trails delivered via unique URLs for desktop or mobile, with dealer upload and submission of supporting documents. The result: over 25% of Investec’s asset finance agreements are now signed digitally, driving increased efficiency (fewer manual ID checks), higher customer satisfaction, greater flexibility to sign at home or in-dealership, improved compliance and de-risked pay‑out processes.

Investec

Peter Orton

Commercial Director AFG Automotive